Returns & Refunds

Last updated 26 August 2026

We sell food. That means we handle returns a little differently from a shop selling shoes or electronics, and we want to be clear about it up front.

Tell us within 24 hours

If your order arrives damaged, spoiled, or is not what you ordered, contact us within 24 hours of delivery and we will put it right.

Send us a photo

Please include a clear photo of the item and its packaging. This is how we check what happened and sort it out quickly, and it lets us take it up with our courier or supplier.

What you get

Where a claim is accepted, you choose: a replacement of the item, or a refund of what you paid for it.

Refunds go back to the account you paid from. Please allow a few working days for your bank to show it.

What we cannot take back

• Items that have been opened, used or partly used.
• Perishable goods, once delivered in good condition.
• Claims made more than 24 hours after delivery.

This is not us being difficult — once food has left our hands and been opened, we have no way to confirm how it was stored, and we will not resell it to anyone else.

If you change your mind

Contact us as soon as possible. If you ask within 24 hours of placing your order, and it has not yet been dispatched, we will cancel it and refund you in full. After 24 hours, or once it is on its way to you, we can no longer do this — an order already on its way cannot be recalled.